Sometimes, you may find you need to work from home or at a remote location. This document provides resources to assist students, faculty, and staff in safely and securely working remotely. In order to work remotely, you may need some or all of the following:
Please work with a local service provider for internet service. Charter Communications, AT&T, AT&T U-Verse, TDS Metrocom, TDS Telecom, or Verizon DSL are potential options. The university does not offer personal high-speed internet as a service.
When working remotely, safety and security are of the utmost importance. Please be sure to keep your operating system up to date, use Symantec Endpoint Protection software, enable your firewall, use strong passwords and multi-factor authentication. For further details on how to stay safe while working remotely please see this document: How to Stay Safe Online While Accessing Campus Remotely.
Symantec Endpoint Protection
The Office of Cybersecurity recommends downloading our free anti-virus software, Symantec Endpoint Protection.
|Operating System||Installation Instructions|
|Windows (Vista, 7, 8, 10)||Symantec Endpoint Protection (Windows Vista, 7, 8, & 10) – Installation Instructions|
|MacOS (10.8 or higher)||Symantec Endpoint Protection 12 (Mac OS X 10.8 / 10.9 / 10.10 / 10.11 / 10.12 / 10.13) – Installation Instructions|
SVM-VPN Service (SVM and Campus Resources)
(**Restrictions and approval required. Please see Instructions below**)
Use SVM-VPN and GlobalProtect to create a secure connection between your computer and campus. This will allow you to access SVM-IT provided resources and campus-provided resources (such as UW-Madison Library information resources, etc.)
|Windows||SVM VPN – Installing and Connecting the GlobalProtect Client (Windows)|
|MacOS||SVM VPN – Installing and Connecting the GlobalProtect Client (Mac)|
WiscVPN Service (Campus Resources Only)
Use WiscVPN and GlobalProtect to create a secure connection between your computer and campus. This will only allow you to connect to campus-provided resources (such as UW-Madison Library information resources). For access to SVM-provided resources see the previous section entitled “SVM-VPN Service”.
|Operating System||Install and Connect||Troubleshooting|
|Windows||WiscVPN – Installing and Connecting the GlobalProtect Client (Windows)||WiscVPN – Troubleshooting the PaloAlto GlobalProtect Client (Windows)|
|MacOS||WiscVPN – Installing and Connecting the GlobalProtect Client (Mac)||WiscVPN – Troubleshooting the PaloAlto GlobalProtect Client (MacOS)|
SVM STORAGE/SHARED DRIVE Resources (S: Drive and W: Drive)
You must be connected to the SVM VPN to access the following SVM resources below. (**Required**)
How to access the S and W Drive:
- S-Drive and W-Drive
- S-Drive and W-Drive
Remote Desktop Access to your Work PC or mac (**Restrictions Apply**)
Faculty and Staff who have office PCs and Macintosh computers that they need to access via a remote connection can do so. Contact SVM-IT Support staff (see the bottom of this article) for access and assistance with setup.
You must be connected to the SVM VPN to access the following UWVC resources below. (**Required**)
- How to access Vetstar, VADDS, and Intellispace: https://vmth.vetmed.wisc.edu/remoteaccess/index.html
- General UWVC Computer Help: https://vmth.vetmed.wisc.edu/Support/index.html
- UWVC Intranet access: https://vmth.vetmed.wisc.edu/
Campus Software Resources
Access to UW Madison no-charge available software (Office, Adobe, Symantec, etc.): https://it.wisc.edu/services/software/
Below is a general overview of the different collaboration tools on campus. For more information see: What is the difference between Google docs, Box, OneDrive, and DoIT Shared Drive?
Campus Phone Service
Office 365 – Email Access
To access your email, simply point your browser to http://email.wisc.edu/. Enter your NetID and password, and you should have full access to your university email account.
DoIT recommends using a Microsoft Outlook client to receive your mail: Office 365 – Set up your mobile device or desktop client
Box – Online File Access
Box is a great tool for working remotely, as it allows you to upload and download files from any computer anywhere in the world. Point your browser to uwmadison.app.box.com, click continue, and log in with your NetID and password.
More information about Box can be found here: https://it.wisc.edu/services/box/
Office 365 – Online Calendar
Office 365 is a great tool to keep track of meetings, appointments, and events. You can also schedule meetings, invite colleagues to meetings, and view colleagues’ agendas.
For more information on calendaring in Office 365, please see: Office 365 (Outlook on the web | Outlook for Windows/Mac) – Best practices when using the calendar
Visit the UW Instructional Continuity website for guidance on delivering classes remotely.
Microsoft Teams allows you to communicate easily and efficiently with your colleagues. You can access Microsoft Teams by going to teams.microsoft.com. At the Microsoft Sign-in page input your email@example.com email address, click next and you will be sent to our NetID Login. Log in with your NetID and password and know you are logged into Microsoft Teams web client. To download the desktop application, click on the download button on the bottom left of the screen.
More information about Microsoft Teams can be found here: https://products.office.com/en-us/microsoft-teams/group-chat-software.
Webex Meetings is an app for continuous teamwork with video meetings, group messaging, file sharing and whiteboarding. Employees with a UDDS are eligible for this app. Please note that you must log in with your primary email. If you are unsure which address is your primary email address, you can check or set it here: Office 365 – Change your Primary Address
More information on how to install Webex can be found here: Webex Meeting: Installation Instructions
More information on getting started with Webex can be found here: Webex Meeting: Getting Started
UW-Madison G Suite
UW-Madison G Suite is a collection of cloud-based productivity and collaborative tools including: Google Drive, Google Docs, Google Sheets, Google Sites, Google Keep, Hangouts Meet, Hangouts Chat, and more.
More information can be found here: https://it.wisc.edu/services/google-apps/
For any questions you have, please contact SVM IT, through one of the following support methods:
When requesting support, please note the best way to contact you within the Request Detail area of the Help Desk form, in your email, or on your call to us.